6. Request for assistance in maltreatment and detention cases, (withholding of documents), etc.

7. Referral

• free legal aid (Integrated bar of the Phils. (IBP), UP Law Center, Public Attorney’s Office (PAO), Department of Justice, etc., UST, Ateneo, San Beda, Commission on Human Rights, and Free Legal Assistance Group (FLAG)
• Coordination with appropriate office:  OWWA, DFA, NLRC, Labor Posts/Embassies

8. Endorsement to Pre-Employment Services Office (PSO) of requests for inclusion of principal/employers in the POEA watch list; request for delisting

9. Issuance of clearances to agencies, OFWs, principals, employers

10. Penalties

• watchlisting of principals
• watchlisting of workers for monitoring and conciliation
• suspension of documentary processing of agencies for non cooperation

Where to file:

Assistance and Welfare Division,  Welfare Service Branch
2nd Floor, POEA Building
Tel. No. 722-11-96/722-11-82

Who may file:

Worker, family of contract worker, agency, employer

Documents needed:

• Overseas Employment Certificate (OEC)
• Employment Contract
• Death Certificate and Affidavit of Succession of Heirs (in case of death claims)
• Medical Report (in cases of medical disability benefit claims)

For cases of non-support:

Marriage Contract and birth certificate of the children

Source: POEA (Philippine Overseas Employment Administration)