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POEA provides the following assistance concerning welfare of overseas workers and their families:
1. Counselling on the following:
- terms and conditions of employment contract
- family relations
- policies, laws
- general information
2, Conciliation/Conferences: (for Name Hires processed to POEA and Balik-manggagawa workers)
- violation of terms and condition of employment contract
- claim for medical/death benefits
3. Request for:
- repatriation/for plane ticket or pre-paid ticket advice (PTA)
- repatriation of remains/personal belongings
4. Endorsement to Adjudication Office of requests for watch-listing of overseas Filipino workers (OFWs) with warrant of Arrest and Hold Order issued by appropriate agency (POEA Rules, Book VII, Sec. 4).
5. Watch-listing of OFWs for monitoring and conciliation
- for breach of code of discipline for overseas contract workers (POEA Rules, VII, Rule VI)
- Obligations of overseas workers
- Delisting from roster of watch-listed OFWs
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