Nature of Job:
Bell Boy is responsible for the assistance of customers in hotel or cruise ships. Their tasks includes helping the customers carry their luggage and bring them to their respective hotel suits.
Basic Tasks:
- Assisting of customers with their bags and luggage
- Courteously greeting customers and provide them high quality service
- Escorting guests to their respective hotel rooms
- Occasionally park and retrieve guest’s vehicles
- Assisting the customers with their needs.
- Explaining to the customers the hotels rules, showing them how to use hotel facilities, room features such as TV, Radio,
Education and Training Requirements:
- Must be a graduate of Hotel and Restaurant Management or any related course. Training certificate of Customer Relations, Hotel Managements or any related training.
- Entry level applicants must have internship in hotels
- Applicants must have 1-2 years experience in hotels or cruise.
Skills and Competency Requirements:
- Wide knowledge and expertise in customer service
- Must have average skills in using the English language.
- Must have knowledge in hotel managements
- Must know how to assist foreign guests
- Skills in speaking foreign languages are a plus.
- Must be courteous at all times.
Employment Opportunities:
Bellboys and other Hotel personnel are in demand abroad because of the increase of Hotels and Cruise companies. They hire less than 50 bellboys each year, they also offer high compensation package (bonus, benefits and tips). Bigger opportunity awaits those who have experience because most big cruise ships preferred experienced bell boys. However, entry level applicants are very much welcome to apply
Work Environment:
Bellboy usually works in the hotel premise, they assist guest from the front door to their designated rooms. Bellboy does a lot of multi-tasking; aside from carrying the luggage bellboys are also responsible in parking the guests’ car. The environment is can be hectic depending on the number of the guests and their demand.
Work Hours:
Bellboy works in a shifting schedules, the minimum working time of bell boys is 8-10 hours a day depending on the number of guest arrivals.
Career Advancement:
Hard working bellboys can be promoted as Bell Captain or Training Supervisors.
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Room Service Attendant