Nature of Job:
Waiters are responsible for serving customers in restaurants, cruise, hotels and lounges. Their duties are taking and serving customer’s order. They give constant attention to the customer’s need like refilling of coffee, sauces and other needs. Waiters are also responsible for handling the check to the customers and wait for their payments.
Basic Skills:
- Taking down customer’s orders and serving the food exactly as requested
- Handling menu to the customers
- Assisting guest to the vacant or reserved table
- Record the prices that the guest’s ordered in the guest check
- Courteously handle the bill to the customers
- Advising the customer’s the course for the day or the best selling menu.
Education and Training Requirements:
- Graduate of Hotel and Restaurant Management, or 2-year vocational course related in HRM.
- Training Certificate in Waiter, Food Service or Restaurant Management. However, Training certificates are preferred but not required.
- Must have at least 2-3 yeas experience in food serving
Skills and Competency Requirements:
- Must have knowledge and expertise in the food service
- Experienced in food service
- Must be articulate and alert in getting multiple orders
- Must know the restaurant environment
- Must have knowledge in basic mathematics
- Must know how to deal with pressure
- Must know how to assist different types of customers
- Must be courteous and patient.
Employment Opportunities:
Customer Service in Hotels and Cruise arises this past years that lead to high demand for Hotel/ Cruise Servers including Waiters. Annually, there are numerous job openings for Waiters, especially in Hotels or Hotel Cruise Ships.
Work Environment:
Waiter’s often worked in a cozy environment, yet pressure comes along because of too much demand from the customers. Cruise and hotel waiter’s often worked in a formal environment.
Work Hours:
Minimum of 8 hours a day but often require taking overtime.
Career Advancement:
Promotions in restaurant/hotels/cruise are not often however, hard working waiter can be promoted as Chief Waiter or Training supervisors.